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Grievance Redressal

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future. The Grievance Redressal policy follows the following principles:

1 ) Investors will be treated fairly at all times
2) Complaints raised by Investors will be dealt with courtesy and in a timely manner
3) Queries and Complaints will be treated efficiently and fairly.

Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.


We welcome you to reach out to us with your queries, grievances, feedback, and comments at [https://www.finbytech.com/helpcenter.html or contact our grievance officer, whose details are provided below

Email : compliance@finbytech.com

Terms and conditions of Finbytech Powered by Finbytechnovation PVT LTD.  are detailed in the terms and condition document. Please refer to the same for details.

  • Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Finbytechnovation IT solutions (OPC) Private Limited. Alternatively, the Investor may call on (+91 8920400946 ). 
  • Clients can write to the Finbytechnovation IT solutions (OPC) Private Limited at writeus@finbytech.com if the Investor does not receive a response within 2 business days of writing to the Client Servicing Team. The client can expect a reply within 2 business days of approaching the compliance team.
  • You can feel free to reach us ( 9:00 AM to 9:00PM ) ( Excluding Saturday & Sunday and Public Holidays ) Stock market investments are subject to market risks, read all scheme related documents carefully. 
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Our service includes products that are traded on margin and carry a risk of losses exceeding your deposited funds. These products may not be suitable for all investors. Please ensure that you fully understand the risks involved.

FINBYTECHNOVATION IT SOLUTION (OPC) PRIVATE LIMITED is an API BRIDGE-trading platform that connects various platform like Amibroker, MT4, and TradingView to your broker via API, and help retail traders and Investor to manage their wealth smartly. Please consult your financial advisor before investing/trading via our platform. FINBYTECHNOVATION IT SOLUTION (OPC) PRIVATE LIMITED is not liable for any losses that occurred due to any reason whatsoever due to our platform.

The purpose of this report/presentation is to provide essential information about our services to assist and enable investors to make informed decisions about engaging with our platform. The presentation/report is for informational purposes only and should not be regarded as an offer to sell or a solicitation of an offer to buy the securities or other investments mentioned in it, nor should it be taken as investment advice. We do not represent that any information, including third-party information, is accurate or complete, and it should not be relied upon without proper investigation by the investor. Investments in securities/equity-related instruments are subject to market risk, which may be specific to the security or the market and can arise from company, industry, political, or economic factors, both domestic and global.

Kindly Note : We are not a SEBI (Securities Exchange Board of India) registered investment advisor or Research Analyist, therefore, none of our ALGO STRATEGIES shall be considered as an investment advice. | Market participants shall use these ALGO STRATEGIES for their knowledge purposes only. | CONSULT YOUR INVESTMENT ADVISOR BEFORE INVESTING. | FINBYTECHNOVATION IT SOLUTION (OPC) PRIVATE LIMITED ISN'T LIABLE FOR YOUR PROFITS OR LOSSES. | ALL THE FEES PAID TO FINBYTECHNOVATION IT SOLUTION (OPC) PRIVATE LIMITED IS NON - REFUNDABLE. Any dispute arising under these terms and conditions shall be subject to the Jhansi, UP, Jurisdiction only.

Past performance of advice, strategy, or model does not indicate future performance of any current or future strategy, model, or advice by FINBYTECHNOVATION IT Solution (OPC) Private Limited. Actual returns may differ significantly from those depicted herein due to various factors, including but not limited to impact costs, expenses charged, timing of entry/exit, timing of additional flows/redemptions, individual client mandates, specific portfolio construction characteristics, etc. There is no assurance or guarantee that the objectives of any strategy, model, or advice provided by FINBYTECHNOVATION IT Solution (OPC) Private Limited will be achieved. FINBYTECHNOVATION IT Solution (OPC) Private Limited or any of its partners, principal officers, or employees do not assure or guarantee any return on investments in the strategies, models, or advice given to the investor. The value of investments can go up or down depending on factors and forces affecting securities markets. FINBYTECHNOVATION IT Solution (OPC) Private Limited or its associates are not liable or responsible for any loss or shortfall arising from operations and affected by market conditions. Securities investment is subject to market risks, and FINBYTECHNOVATION IT Solution (OPC) Private Limited makes no representation, assurance, or guarantee that the objectives of any of the models, strategies, or advice on the platform or communicated will be achieved in the future. The necessary information about the investment required by an investor before investing is disclosed in the relevant advisory agreement. The investor should carefully read all terms and conditions of the agreement before subscribing to services and shall not hold FINBYTECHNOVATION IT Solution (OPC) Private Limited and/or its associates/employees liable for any risks/losses pertaining to any strategies, models, or advice launched/provided by FINBYTECHNOVATION IT Solution (OPC) Private Limited Corporation from time to time.

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